← Back to Home

Complaints Policy

SIA Catego, Reg. No. 40203507934, Ausekļa prospekts 18, Ogre, Latvia, LV-5001

SIA Catego is committed to providing high-quality services. If you are not satisfied with any aspect of our services, you have the right to submit a complaint.

How to Submit a Complaint

  • Email: complaints@catego.app
  • Post: SIA Catego, Ausekļa prospekts 18, Ogre, Latvia, LV-5001
  • Phone: +371 29407847

What to Include

  • Your full name and contact details
  • A clear description of your complaint
  • The date(s) the issue occurred
  • Any relevant documentation or reference numbers

How We Handle Complaints

  • We will acknowledge receipt of your complaint promptly
  • We aim to resolve complaints within 15 business days
  • For complex cases, we will keep you informed of progress
  • You will receive a written response with our findings

Escalation — Supervisory Authority

If you are not satisfied with our response, you have the right to escalate to:

Latvijas Banka (Bank of Latvia) — www.bank.lv — info@bank.lv

Datu Valsts inspekcija (for data protection complaints) — www.dvi.gov.lv — info@dvi.gov.lv

EBA Payment Institution Register

Verify our regulatory status in the European Banking Authority payment institution register: euclid.eba.europa.eu